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Our Members’ First Line of Support

Healthfirst provides members with quality care. Our Call Center Operations team is the first line of support directly assisting our members. Dafne helps call center representatives stay informed and inspired to provide the best possible member experience. Interested in joining our Operations team? Check out our available positions listed below.

Open Positions in Operations

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Relation Coord Inbound

NY Req ID: R020096 Remote
Ability to multitask and remain focused in an environment with distractionsReceives and screens all incoming callsEnters referrals into Salesforce-database systemTransfers all incoming calls to appropriate staff, unit, or departmentAssist callers requesting MSP (Medicare Savings Program)...
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Relation Coordinator

NY Req ID: R016566 Remote
Ability to multitask and remain focused in an environment with distractions Receives and screens all incoming calls Enters referrals into Salesforce-database system Transfers all incoming calls to appropriate staff, unit, or department Assist callers requesting MSP (Medicare Savings Program)...
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RELATIONSHIP COORDINATOR

NY Req ID: R020118 Remote
Duties and ResponsibilitiesHandling inbound and outbound calls to and from customers to address their needs while adhering to internal Service Levels standards. Creates and/or follow ups for up to 90 days on Long-Term Care (LTC) Leads and Opportunities entered in Salesforce.Create and/or...
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Relationship Coordinator

NY Req ID: R017057 Remote
Duties and Responsibilities Handling inbound and outbound calls to and from customers to address their needs while adhering to internal Service Levels standards. Creates and/or follow ups for up to 90 days on Long-Term Care (LTC) Leads and Opportunities entered in Salesforce. Create and/or...
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Relationship Coordinator

NY Req ID: R020102 Remote
Duties and Responsibilities:Handling inbound and outbound calls to and from customers to address their needs while adhering to internal Service Levels standards. Creates and/or follow ups for up to 90 days on Long-Term Care (LTC) Leads and Opportunities entered in Salesforce.Create and/or follow...
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Relationship Coordinator

NY Req ID: R020109 Remote
Duties and ResponsibilitiesHandling inbound and outbound calls to and from customers to address their needs while adhering to internal Service Levels standards. Creates and/or follow ups for up to 90 days on Long-Term Care (LTC) Leads and Opportunities entered in Salesforce.Create and/or follow...
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Relationship Coordinator

NY Req ID: R016409 Remote
Duties & Responsibilities: Ability to multitask and remain focused in an environment with distractions. Receives and screens all incoming SHP calls and handles Maximus ""warm transfer calls"". Enters all referrals into pre-enrollment database system. Transfers all incoming calls to appropriate...
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Relationship Coordinator-6

NY Req ID: R016601 Remote
Working under the direction of the Relationship Manager, maneuvers multiple tasks independently with a fast|paced proactive vs. reactive approach to changing priorities, call volume and telemarketing call/appointment goals. Attention to managing many details and remaining focused in an...
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Senior Relationship Coordinator

NY Req ID: R016434 Hybrid
The Senior Relationship Coordinator will handle escalated customer complaints upon customer or executive request and utilize escalations as a method to train and develop staff working closely with management and the Quality Assurance Team. Contribute to the development and implementation of...
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Service Agent

FL Req ID: R016596 Remote
Duties and Responsibilities Provides excellent quality customer service to our members and/or providers relating to all aspects of member/provider questions and issues such as eligibility, benefits, claims process, escalations, and product questions, etc. May include but is not limited to...
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Service Agent - 5-6-2024

NY Req ID: R020134 Remote
Duties and Responsibilities Provides excellent quality customer service to our members and/or providers relating to all aspects of member/provider questions and issues such as eligibility, benefits, claims process, escalations, and product questions, etc. May include but is not limited to...
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Service Agent 3-7-2024

NY Req ID: R020051 Remote
Duties and Responsibilities Provides excellent quality customer service to our members and/or providers relating to all aspects of member/provider questions and issues such as eligibility, benefits, claims process, escalations, and product questions, etc. May include but is not limited to...
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Service Agent 4-22-2024

NY Req ID: R020087 Remote
Duties and Responsibilities Provides excellent quality customer service to our members and/or providers relating to all aspects of member/provider questions and issues such as eligibility, benefits, claims process, escalations, and product questions, etc. May include but is not limited to...
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Sr Provider Advocate

NY Req ID: R020025 Remote
Duties & Responsibilities:Work within a team of Senior Provider Advocates and dedicated Senior Claims Examiners.Develop and maintain professional and effective relationships with assigned Providers and with associates in key functional areas.Responsible for conducting root cause analysis and...
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Sr Provider Advocate

NY Req ID: R016628 Remote
Duties & Responsibilities: Work within a team of Senior Provider Advocates and dedicated Senior Claims Examiners. Develop and maintain professional and effective relationships with assigned Providers and with associates in key functional areas. Responsible for conducting root cause analysis and...
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Sr Relationship Coord

NY Req ID: R020104 Hybrid
Duties and ResponsibilitiesAdministers new hire training and refresher training to the relationship coordinator team.Creates and keeps all training materials up to date with the latest processes and procedures in an organized SharePoint site.Contributes to the development and implementation of...
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Sr Service Agent

FL Req ID: R020195 Remote
Duties and Responsibilities ·       Provides high quality assistance to the team via phone, chat, video call, email, in person, and/or other communication channels related to servicing our members and/or providers. May include but is not limited to inbound/outbound calls/emails/chats,...
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