Healthfirst

The Manager, Vendor Performance is responsible the direct and/or indirect management of all Healthfirst onshore and offshore delegated vendors. The team led by this manager is responsible for the successful onboarding, relationship management, and monitoring of delegated vendor performance by assuring adherence with Key Performance Indicators (KPIs), Service Level Agreements (SLAs), vendor compliance, and regulatory requirements.

Duties & Responsibilities: Ensure successful onboarding and offboarding of Healthfirst delegated vendors Continuously review and update vendor performance goals and expectations Monitor and manages delivery of vendor services through periodic review meetings Leverage delegated vendor scorecards with key stakeholders to objectively review vendor performance & address key concerns Oversee day-to-day vendor relationship and performance tracking; Ensure all vendor performance issues are resolved Ensure vendor performance variance and failed KPIs are documented and corrective action plans are implemented Assess and address risk and growth areas through the strategic management of vendor relationships Ensure timely completion and appropriate follow up on vendor desk audits Communicate delegated vendor results and collaborate with various departments to identify delegated vendor improvements Prepare and conduct daily/weekly/monthly presentations to Senior Management on delegated vendor performance and results Engage in regular communication with delegated vendor performance support team to ensure production support activities being supported are in line with service level agreements and business needs Develop an effective team through hiring, training, coaching, and providing ongoing and constructive feedback Conduct regular department/unit/office meetings to inform staff of performance, results and new changes or issues impacting the department and/or company Demonstrate and maintain in-depth knowledge of the business success drivers, healthcare industry trends, and the competitive marketplace to provide measures and metrics to move the Healthfirst delegated vendor partner management department to a ‘Best-In-Class’ operation. Additional duties as assigned Minimum Qualifications: Bachelor's degree from an accredited institution or equivalent work experience Delegated vendor management oversight work experience Experience communicating and influencing impact and progress to senior leadership Domestic and international travel may be required Preferred Qualifications:  Expertise in healthcare operations Management experience in an operational department within the healthcare industry  Experience developing strategy and processes for a department or function Compliance & Regulatory Responsibilities: Noted above License/Certification: N/A

Hiring Range*: Greater New York City Area (NY, NJ, CT residents): $98,400 - $142,205 All Other Locations (within approved locations): $84,400 - $125,545 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.