Healthfirst

The Operations Trainer conducts detailed training needs analysis, works directly with operations business unit management to identify developmental areas then creates and delivers training and other solutions to develop staff. The Operations Trainer adheres to established learning objectives and selects and/or delivers instructional methodologies in order to facilitate learning and development. The Operations Trainer customizes existing training or develops new programs to meet training needs and assesses trainees in order to evaluate training and development effectiveness.

-Facilitate and Delivery Training - conduct new hire, refresher and skills enhancement training for all operational areas, utilizing varying delivery methods based on business and audience needs, to include: Synchronous and Asynchronous (Live instructor led classroom and webinar capacity training)
-Content Creation – design and develop learning content utilizing instructional design methodologies, to include: business needs based classroom agendas, digital self-guided training, classroom exercises and formalized concept evaluations, content knowledge and individual performance assessments.
-Produce reports on progress of training evolutions
-Partner and consult with internal organizations to create and execute training plans
-Anticipate training development or delivery challenges and work with business owners to identify mitigation strategies
-Assist with maintaining and updating all training materials, job aides and SOPs.
-Assess, evaluate and communicate new hire performance. Manage new hire performance during training to ensure content/knowledge transfer and skills application. Deliver new hires to business owners on time and at appropriate knowledge levels.
-Stay current on policies and procedures of other departments
-Tracking and data collection in LMS
-Contribute to creating new processes or services to optimize operational areas
-Contribute to the overall success of the Training Organization by identifying ways to continuously improve the learning process
-Lead meaningful change and process effectiveness through continuous focus and improvement
-Act as a subject matter expert for process document creation

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $65,600 - $94,775

• All Other Locations (within approved locations): $58,300 - $86,700

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.