Healthfirst

The Operations Optimization Manager has as its primary goal the assurance of continual optimization of operational effectiveness across department areas (e.g. Vendor Management, Outsourced Call Centers, Operations Training and Documentation, Quality Assurance-Audit Oversight, User Acceptance Testing and Operations Administration). The Operations Optimization Manager will be expected to assist Management in the realization of this goal through leading and supporting Operations initiatives and processes, identifying opportunities for process improvement, performing cost-benefit analyses on such opportunities and operationalizing where approved by Management and supporting/improving Management information and reporting processes.

-Support the development and operationalizing of departmental initiatives and strategies by working with Operations’ leaders and Project Management to help define business requirements and other process documentation for such initiatives, including standards for measuring effectiveness post-implementation. -Perform departmental analyses for process appraisal and improvement; trend and compare against departmental and corporate standards and improve upon these processes using a Project Management approach. -Develop additional analyses, where indicated, to enhance department’s ability to effectively understand and act upon areas of deficiency. -Recommend changes to address deficiencies and/or further improve and streamline performance based on analytical findings. -Assess and prepare to address the operational impacts, workflow, and training issues of assigned projects. -Identify the training and development needs of the internal Operations staff and vendor resources. -Play a key role in the implementation and management of the Problem-Tracking & Feedback Loop process. -Provide resource planning and resolution of issues to support the test (UAT) efforts of new initiatives. -Assist Vendor Management in the procurement (e.g. seeking out, vetting, selection, contracting) of vendors to support Operations’ goals, including implementing new programs. -Assist with assuring that the appropriate level of quality is being consistently met, internally and externally, by working with the Quality Assurance department to understand quality measures and protocols. -Support vendor on-boarding processes; assist with ongoing management/governance of vendor relationships. -Coordinate and lead ongoing meetings with internal and vendor staff to assure process and programs are operating effectively. -Work cross-functionally to recommend modifications to existing system set ups and review technical specifications to ensure business requirements are adequately reflected in technical planning documents. -Consistently monitor vendor performance; manage enforcement of penalty measures related to contractual SLA provisions. -Assist with developing effective reporting tools for the department -Prepare routine reports as needed (financial, quality, production, operational efficiency, etc.) -Prepare presentations and deliver oversight reports of data analysis, vendor performance including the development of correction action plans when infractions are identified, and other project assignments.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $103,400 - $149,430

• All Other Locations (within approved locations): $88,700 - $131,920

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.